Privacy Policy and SMS Terms & Conditions
Updated on 2/4/2025
Privacy Policy. Welcome to our website. We are committed to safeguarding the privacy of our users while providing a personalized and valuable service. This privacy policy outlines the data collection and usage practices adhered to in compliance with A2P 10DLC standards. Our aim is to ensure a high level of data protection and transparency in our communication with users.
SMS Terms & Conditions.
- SMS Consent Communication. The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes
- Types of SMS Communication. If you have consented to receive text messages from Elaine Law Group, PLLC, you may receive messages related to the following:
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- Appointment reminders
- Follow-up messages
Example 1: “Hello, this is a friendly reminder of your upcoming appointment with Attorney Lorraine/Attorney Élan via Zoom on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
Example 2: “Hello, we noticed you downloaded our estate planning eBook for entrepreneurs. We have just a handful of complimentary consultations available on a first-come, first-served basis. Please call us back at 214-432-3113 or 713-244-6695 if you would like to schedule, or you can use the link below. Thank you. We look forward to hearing from you! https://calendly.com/elainelawgroup/complimentary-consult-virtual. Reply STOP to opt out of SMS messaging at any time.”
Message Frequency. Message frequency may vary depending on the type of communication. For example, you may receive up to three (3) SMS messages per week related to your appointment.
Potential Fees for SMS Messaging. Please note that standard message and data rates may apply depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method. You may opt-in to receive SMS messages from Elaine Law Group, PLLC in the following ways:
- Verbally, during a conversation
- By submitting a website contact form
Opt-Out Method. You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help. If you are experiencing any issues, you can reply with the keyword HELP. Or you can get help directly from us by contacting us at Elaine Law Group.
Additional Options. If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures.
- Message and data rates may apply.
- You can opt-out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy and Terms of Use pages.
- Message frequency may vary
- Data Collection
Our website collects various types of data to enhance user experience and to comply with regulatory requirements. This includes personal information such as names, contact details, and demographic information, which is gathered through user interactions on our site. We also collect technical data such as IP addresses and cookie information to improve website functionality and user experience.
- Use of Information
The primary use of the collected data is to provide users with tailored services and communications. This may include sending SMS messages via A2P 10DLC routes for notifications, marketing, and customer support purposes. All SMS communication complies with A2P 10DLC regulations, ensuring messages are sent responsibly and with user consent.
- Data Sharing and Disclosure
SMS opt-in and phone numbers for the purpose of SMS will not be shared with third parties and affiliates for marketing purposes. User data may also be disclosed if required by law or to protect our legal rights.
- User Consent and Opt-Out
User consent is paramount in our data practices. Users have the option to opt-in or opt-out of our communication services, and this choice can be made at any time. We provide clear mechanisms for users to manage their communication preferences and to opt out of receiving SMS messages.
- Data Security and Protection
We employ robust security measures to protect user data from unauthorized access, alteration, disclosure, or destruction. Our commitment to data security is in line with A2P 10DLC requirements, ensuring that all user data is handled with the utmost care and protection.
- Updates to Privacy Policy
This privacy policy may be updated periodically to reflect changes in our practices or regulatory requirements. We encourage users to review it regularly to stay informed about how we are protecting their personal information.
- Contact Information
For any questions or concerns regarding this privacy policy or our data practices, you can contact us through the information provided on our website.